My company has been working with EC Sourcing Group for about a year and a half, or so. Their software package is very user friendly, the support is timely, and the technicians are always able to help with any issues.
I typically work with Andrew and Ron. They are both very supportive
and make the user experience very smooth. It is great dealing with someone that is knowledgeable and has quick turn-around rates.
An experience we ran into when timing was of the essence, was when an issue happened in the middle of an auction. The situation could have been a disaster for us, but their customer support was able to resolve the issue quickly, and everything turned out fine.